Refund & Cancellation
How cancellations, refunds and corrections are handled for plans registered through the platform.
Free-look cancellation
A protection plan may be cancelled within the free-look period allowed by the underwriting provider, provided no claim has been made. Approved cancellations are refunded to the original payment method through the shop that issued the plan.
After the free-look period
Once the free-look period ends, premiums are generally non-refundable because coverage has commenced. Pro-rata or partial refunds apply only where the provider's policy document allows them.
Incorrect registrations
If a plan was registered with the wrong product, serial number or customer details, contact us within 7 days with the warranty card number. Corrections are made at no cost; where a correction is not possible, the plan is cancelled and re-issued.
How to request
Message +91 95673 01235 on WhatsApp or email support@getew.online with the warranty card number, product serial/IMEI and invoice. Requests are acknowledged within 2 working days.